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Sun, 01 Jul 2007

Saturday, June 30th

9:33 AM: Enter Apple Store.

9:37 AM: Say "8 gig, please". Specify that I do not, in fact, mean an 8 gig Nano. Come on now Mike.

9:40 AM: Leave Apple Store with custom iPhone bag that is both stylish and mugger-attracting.

9:49 AM: While driving home, chuckle about suckers who waited in line for hours yesterday. Get stared at by other drivers wondering what's so funny.

10:10 AM: Arrive home to set up iPhone. Quickly reach final screen informing me this will take some more time and that I should watch my email.

10:17 AM: Receive email from Apple stating "AT&T is now processing your activation. You will receive an email confirmation once your activation is complete." Or, to paraphrase: "Psyche!"

10:28 AM: Check email. Spam and an email from a friend who got his iPhone yesterday, and is emailing from the device. Set Mail to check every 5 minutes. Briefly consider the "Every 1 Minute" option, but shake it off.

10:31 AM: Notice my old AT&T (Cingular) phone is now dead. Feel mildly irked, but accept unavailability of phone service secure in the knowledge that the iPhone will be working shortly.

2:30 PM: Grumble about the iPhone not allowing you to do anything until activation.

2:31 PM: Stare alternately at Mail and iPhone for the next 4 hours. Realize I don't have a lot going on today.

6:10 PM: Fail to order pizza for dinner, as no phone service is available. Recall the good old days of landlines.

7:30 PM: Leave house to attend a party, in the hopes that an unwatched iPhone activates. Resolve to refuse to pay the bogus $36 activation fee.

Sunday, July 1st

12:18 AM: Return from party to find that an unwatched iPhone remains a useless iPhone.

12:26 AM: Notice email sent by "do_not_reply@att.com". Friendly! Tear it open (virtually) to find that AT&T is "currently processing [my] order" and that I "will receive an additional e-mail when [my] order is complete that will provide further instructions to activate your iPhone."

Paraphrased: "Psyche! Again!"

12:34 AM: Wonder how it can be so hard to move a number from one phone to another on the same network. Also, wonder if I'm actually even close to ever being able to use the freaking thing.

12:54 AM: Consider calling 9-1-1 with the iPhone's Emergency Mode, just to get it doing something. Reject idea out of hand as a criminal waste of resources.

1:01 AM: Recall Charlie Brown. Feel that I too got a rock. Both sit there doing nothing, but only one costs $600.

1:09 AM: Record the above-linked Charlie Brown audio with Audio Hijack Pro. Shamelessly self-promote. Use Fission to edit same. Continue to shamelessly self-promote.

1:14 AM: Write this post. Twiddle thumbs.

1:39 AM: Come to terms with the fact that there is likely to be little sympathy for this situation amongst the unwashed masses not in possession of an iPhone. Console self with beer, which requires no "activation" beyond a bottle opener.

1:53 AM: Apologize to Steve Jobs, the fates, and the aforementioned suckers for my hubris then, check email one last time. Zip, zilch, nada.

2:06 AM: Realize that calling 9-1-1 to report the apparent death of AT&T might actually be the right thing to do. Resolve to sleep on it.

Update (7/1/2007, 1 PM): Finally got it going. See iPhone No Longer iBrick for full details.

Posted by Paul | Permalink | View/Post Comments (18)

Comments


Jonathan Saggau
Sun Jul 1 01:54:41 2007

Am speaking to ATT rep now... told her "I got a rock."  No sympathy, but she is promising me (fingers crossed) that she is porting my old number to my iPhone as I type.

Jonathan Saggau
Sun Jul 1 02:04:35 2007

nope.  No dice.  Directs me to the apple number.  riiiight.

nicks
Sun Jul 1 02:11:23 2007

thinking the rogueamoeba logo in the top left of this page is an accurate representation of your current state...

Good luck

Max
Sun Jul 1 02:39:27 2007

try running a software restore...seriously.

Joshua Coventry
Sun Jul 1 02:44:21 2007

Great post Paul - unfortunate that your activation is taking so long, for quite a few people it only took a matter of minutes! But I'm the worst sucker, having to wait until later this year for the iPhone to come out in the UK...

Anthony Agius
Sun Jul 1 03:02:46 2007

While you're waiting for your iPhone to do something, think of your Mac using cousins in Australia who won't see an iPhone until some random date in 2008 (will probably be December 2008 knowing Apple) :(

Michael Dupuis
Sun Jul 1 07:40:56 2007

I feel your pain. Current AT&T customer, had to do a plan change, and 36 hours later, I'm still the "proud" owner of, well, an iBrick. Ridiculous. Thanks AT&T for the worst, Apple new product experience, ever. I can't even show it to people who want to see it, I mean, it doesn't DO anything yet.

Jason Christopher
Sun Jul 1 09:04:30 2007

The only person whose pain I feel is Anthony's. I'm in Japan, and also have to wait until 2008 (December 31, 2008, 11:59pm) until the iPhone comes out, if it even comes out then. Until then, we don't even get a brick. We get to look at other people flaunting their iPhones, and read reviews about how it's the coolest thing to come out since the Mac. I hope you get your phone up and running soon, but please understand that there are those of us whose closest opportunities to enjoy the device lie in a weird form of meta-enjoyment:-)

Glenn Fleishman
Sun Jul 1 10:55:50 2007

Was it a business account? I had a regular account, everything went fine. Sounds like thousands of people may have had problems (those are were either AT&T or non AT&T customers before they bought the phone), which is troubling.

My old phone went dead and the iPhone lit up within a couple of minutes of pulling the trigger.

Paul (Rogue Amoeba Staff)
Sun Jul 1 11:10:18 2007

Jonathan Saggau: Tell them to, I dunno, send me a telegram or something so we can get in touch. I can't call them, as they've bricked both of my cell phones (old and new), and the only email I have is "do_not_reply@".

nicks: I try to maintain calm. But speaking objectively, this is a pretty big cock-up.

Max: Would that I could. As far as I can tell, Restore is only available from the Summary tab for the iPhone. Until you actually get the thing activated, however, you don't have anything in iTunes, just a single web page that takes you through the activation.

Joshua Coventry, Anthony Agius: Indeed, overseas people needing to wait definitely stinks. But I bet your cell phones still work right now!

Michael Dupois: 36 hours, huh? That does not inspire confidence. It's now 25 hours for me, and counting.

Jason Christopher: As I (jokingly) pointed out, I don't expect (nor desire) sympathy. I do expect AT&T to fix this,a nd to have fixed it hours ago. I also expect them to at the very least not have killed my old phone day(s) before activating the new one.

Glenn Fleishman: Saw your article in the Seattle paper on Monday, very nice! But did you just come here to brag, or what? 8)

This was a regular personal account, and I chose the replace a phone already on my account option. It seems this issue is unrelated to a particular plan - people from other carriers have been fine, as have people with an existing Cingular/AT&T line. I dunno what the pattern is, as I've yet to see one.

pauldwaite
Sun Jul 1 12:10:24 2007

Man, that sucks. I'm in the UK, but as such I can accept that there's no way I can have any iPhone fun until it comes out over here.

You, on the other hand, have a gorgeous, shiny, polished rock sitting there. You know that there are endless lattices of user-interface delight locked up in there, and that your key to access them is wandering within the catacombs of AT&T's internal activation process, just waiting for them to suddenly develop competence and make your fricking phone work.

I sympathise. Best of luck.

Isaiah
Sun Jul 1 12:50:40 2007

I was in the same boat man.  I feel for you.  Then without any notice or action from me it starting working. 

Don't take it back, it's worth the wait.

If you need to get in touch with AT&T try this number, it worked for me:

1-877-419-4500


Joshua Coventry
Sun Jul 1 15:33:14 2007

Paul: My current phone sure works great, but you have to admit the Motorola RAZR is very poor when compared to the iPhone. :-) Congratulations on getting your new iPhone activated!

delta
Sun Jul 1 18:24:49 2007

Your'e a lucky person - in less than 24 hour you get an activation.
Did you ever tried a land-line in that time-frame.

JCC
Sun Jul 1 21:20:59 2007

I'm not sure how this relates to getting a landline. You can schedule that ahead of time, and you know ahead of time how long it will take. This, Apple said it would be instant and it wasn't. That's pretty lame, especially since it sounds like they killed the old phone before the new one worked.

Kiran Konathala
Sun Jul 1 21:27:29 2007

Ha ha,interesting timeline really!! iPhone is stripped off the OS now, we might see custom firmware real soon. No more activation woes :)

Sam
Tue Jul 3 20:09:00 2007

A sidenote: You can generally order pizza online ;)


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