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Rogue Amoeba
Sat, 23 Sep 2006

Derek K. Miller: "Why, if I want to install Adobe Reader [...], should I download a program that runs an installer to install some software to download an updater than downloads more files to run an installer that installs software that is way too big and slow to start..." [via Daring Fireball]

Although Adobe Reader install process proves to be the most painful, second place goes to the Adobe Creative Suite for the following dialog alone. I title it, "Update":

Adobe Updater

When I first saw it, I was disappointed that the "OK" button wasn't labeled "Update".

Posted by Quentin | Permalink | View/Post Comments (23)

Comments


Andy Lee
Sat Sep 23 02:06:40 2006

Sounds like that Groucho bit where he talks about the party of the first part.

Oh, how bitterly I hate the update process for Acrobat Reader.  I ran it once because I had to.  Never again if I can help it.  And I will forever be biased against any product by Adobe, now that I have seen what the company allows to go out the door.  (I'm not a Photoshop user.)

I suspect the only pressure that would make them change it would be a clear cast of cost-benefit, like if 75% of their support calls had to do with their installer.

Ever read DailyWTF.com?  I defy anyone to find a WTF on that site dumber than this one.

Alison Scott
Sat Sep 23 04:19:45 2006

I've been meaning to mention this for a while. You use a 'stop hotlinking' image when people deep link to your images. Very clever. Unfortunately, it means that any graphics in your blog show up in the RSS Feed -- which is surely how most of us are reading you (for example, I read your blog as part of my livejournal friends list) -- as 'stop hotlinking' images. Which is surely not what you intend?

Normally it doesn't matter because it's just product shots, but with this post it does.

PS -- I just tried out Fission yesterday, and bought it instantly. It's a lovely companion for Audio Hijack Pro -- I can use AHP to record, say, a live streaming concert off a radio station's website, and then use Fission to split the show into tracks. I also record live music sometimes, and it turns up as one undifferentiated MP3 wodge. Fission is about 1000 times easier to use, even in version 1.0, than the only lossless MP3 splitter I'd previously found.

Mike Krus
Sat Sep 23 04:22:17 2006

Hi

I read the blog in an online news reader and all images are replaced with a "stop hotlinking" image. I tried it in several online readers and it's the same.

Any chance you could authorise images when displayed on newsisfree.com domain?

Matt Mower
Sat Sep 23 11:12:27 2006

I am also finding the "Stop Hotlinking" images a real pain when reading your feed in Bloglines. Please stop "Stop Hotlinking"!

Al Clark
Sat Sep 23 11:48:54 2006

I read the feed in my RSS reader Net News Wire, and the images show up just fine. So to respond to Alison Scott, that's not correct. In some cases it may be true, but the RSS feed works fine for me. I don't know what LiveJournal or Bloglines or newsisfree do, but maybe they're not displaying the blog correctly.

Quentin (Rogue Amoeba Staff)
Sat Sep 23 14:57:55 2006

Ah, we hadn't realized the hotlink blocker would take out RSS readers. We've disabled it for now, we'll just have to take the bandwidth hit from hotlinkers.

I'm trying to think up a way to stop hotlinking but still allow online RSS readers, but I'm not sure such a thing is possible.

Glenn
Sat Sep 23 20:17:15 2006

My favorite "I can't believe they said that" installation instruction came from Apple itself in association with eWorld.

"... install the Install installer"

ben
Sun Sep 24 23:50:19 2006

I mentioned this in my little blog a while back. I also saw another great one, which I mentioned here. I heart Adobe.

Luc
Mon Sep 25 00:46:48 2006

Hey guys, rather than do the hotlink blocker thing, why not just add a .htaccess file in your directory? It works wonders for me. Stops deep-linking / hot-linking completely.

Paul (Rogue Amoeba Staff)
Mon Sep 25 01:15:02 2006

Luc: What do you think the "hotlink blocker thing" was? 8) It was just .htaccess. The problem is, web-based RSS readers look exactly like a hotlinking webpage, because that's what they are.

So, sure, this worked wonders for us too, except we apparently have plenty of people reading the feed via web-based readers.

Anonn
Mon Sep 25 01:50:18 2006

You can't just add all the major web-based RSS readers to a whitelist for hotlinking?  There's only about a dozen or so.

Tim
Mon Sep 25 04:41:30 2006

If you're going to whitelist, make sure to add localhost and 127.0.0.1 for those of us who roll our own browser-based feedreaders.

Quentin (Rogue Amoeba Staff)
Mon Sep 25 05:03:55 2006

As demonstrated by Tim, white-listing is a never ending maintenance chore that we prefer avoid.

What we really want to do is stop hotlinking that uses excessive amounts of bandwidth. I've been thinking about a solution whereby we parse the server log files and dynamically block individual images that are using above-average bandwidth amounts.

Odds are though I'll never have the free time to implement such a thing though, but I can dream...

Alan
Mon Sep 25 10:36:15 2006

It appears that many of you haven't used Norton's LiveUpdate. Updating the updater to update has occured for years. Sadly. I know a version exists for Mac, but I also know that there's not much use for it.

Just my two cents.

fipzie
Mon Sep 25 13:15:26 2006

Try FoxIt reader for what PDF viewing should be ... and it is only 1.5mb in size. Adobe Acrobat reader is written in lego.

Zippy the Pinhead
Mon Sep 25 21:32:25 2006

Andy,
I think you meant http://dailyeffyou.com ? I wish they still updated that site...

Douglas
Mon Sep 25 22:19:34 2006

About hotlinking:

I don't think that blocking based on bandwidth is a good idea. Say lots of people use a popular web based feed reader at some point in the future, you may still be happy for them to view the images.

A different tactic might be to block referrers who only hotlink one or two images. A feed reading website will probably request all the images referenced in the feed.

Derek K. Miller
Tue Sep 26 00:27:53 2006

Thanks for the link, Rogues. For another funny dialog (from Word), try this one:

http://www.penmachine.com/eac/2005-03_workshop/

"Word cannot edit the Unknown." OK

True, I guess, yet tantalizing.

Dan
Tue Sep 26 10:34:09 2006

I'm currently helping a friend learn Photoshop (as well as getting her started on a Mac for the first time).

It's obviously been a while since she's used Photoshop, so when I started it up, Adobe Updater prompted me to update to Photoshop 9.0.2 (not to mention updates to Bridge and Adobe Stock Photos).

It began the process of updating and, a little ways into it, prompted me to select the copy of Photoshop to update. This was frustrating enough (she only has one copy installed), but I obligingly browsed to the Photoshop folder in her Applications folder... only to find Photoshop CS2 grayed out.

Unable to select 'the copy of Photoshop I wished to update,' I was ultimately forced to cancel, at which point I was hit with the plethora of options seen in Derek's post: continue, stop and continue later, etc., etc.

I'm certain that I hit either 'stop and continue later' or 'stop and cancel all,' at which point Updater did in fact quit out, only to start right back up again trying to install the Photoshop 9.0.2 update.

(And, of course, this all came after I'd stressed how much more user-friendly her iMac would be than her trashy XP PC.)

Rob
Tue Sep 26 13:17:26 2006

'When I first saw it, I was disappointed that the "OK" button wasn't labeled "Update".'

That was my reaction too. : )

http://www.flickr.com/photos/sometoast/65800330/

Joe
Tue Sep 26 15:15:26 2006

What's wrong with Acrobat?
It has the most confusing and illogical user interfaces imaginable.
Worse than Microsoft Office.
On Windows, it's even worse.

Is Adobe losing it?

Des Traynor
Tue Sep 26 20:23:25 2006

This must be new on OSX, but Adobe has been dogshit on Windows for quite some time now.

Have a read of this guys...
http://www.minds.may.ie/~dez/serendipity/index.php?/archives/74-The-screaming-child-of-software.html

Fred
Mon Oct 2 10:08:28 2006

I've disliked Adobe since they bought out Cool Edit.  They screw with my Linux flash and now Acrobat Reader.  All these troubles force me to seek alternatives, which gives me even more reason to learn Linux!


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