Ammo Navigation Weblog Company Support Store Rogue Amoeba
Rogue Amoeba
Thu, 15 Dec 2005

As we've noted in multiple posts before, we'll be at Macworld San Francisco this January (booth #341, have you got it memorized yet?). Today, I finalized the rental of our equipment for the show. If you've never worked a trade show, you may not be aware of the highway robbery to which we've just been subjected. Allow me to demonstrate, with a simple question and answer posed to several people, just what's occurring at trade shows throughout the world.

Question:
How much do you think internet access costs at Macworld?

Answers:
"$60 a day, so $240"
"$50"
"About $300"
"$80"
"$200 or less"

As you can see, the answers fall in the $50-$300 range. That's a reasonable range, but which one is exactly right? The answer is none of them, because the actual cost for 4 days of internet access is $1095. I'll repeat that, because it bears repeating. Internet access for exhibitors at Macworld San Francisco is one thousand ninety five dollars. That's $273.75 per day, or $37.76 per hour that the exhibit hall is open.

Sounds ridiculous, doesn't it? Here are some more great examples:

100 square feet of carpeting (10'x10' booth):
Standard: $605
Plush: $672
Ultra Plush: $943

Wastebasket: $19.50
Wastebasket Emptying: $38/day

Aluminum Easel: $47.50
Easel Back ("For the back of signs to make them stand up"): $10.70

That's just a small sampling of "how they getcha", but it's all pretty terrible. Sadly, it all falls under the umbrella of what I like to call "Airport Economics" - a closed market where prices are fixed and you can't do a damned thing about it. In the future, we may "buy a booth", that is, buy most of the items that we're currently renting, and make them as collapsible and shippable as possible. For now though, we have to deal with GES, the supplier for MWSF.

This would have been the end of the post, except for the horror that is the GES ordering site. Hey, what exactly does GES stand for, you ask? Well, looking at their site, it would appear to be "GES Exposition Services", but we knew with the prices above that they couldn't be cool enough to have a recursive acronym (like GNU). It looks like GES originally stood for "Greyhound Exposition Services". Near as I can figure, that means that "GES Explosition Services" now stands for "Greyhound Exposition Services Exposition Services", and that's fantastic.

With a name like that, I shouldn't have expected much from the site. But I didn't expect something this horrible:

Needless to say, the site wasn't working with Safari. I tried Camino (and Firefox), and got the following:

Fantastic, no? It finally worked in IE (*shudder*), and even after I registered, I was unable to sign in using Safari. You'd think perhaps the company running a large portion of the biggest Macintosh show in the world would have a website that worked in Safari. You'd think.

Update: This has been linked and commented on quite a bit, and I wanted to be sure one thing is clear. This is not an indictment of Macworld SF, but a problem with all trade shows, using Macworld as an example. My experience has been that people aren't aware of just how much trade shows cost, and are amazed when they hear prices like this. There are a few comments of "This isn't news", but a lot more that say "Unbelievable!", so I think it was worth posting.

Additionally, the internet charge listed below comes direct from the Moscone Center, and appears to be the same for all shows. The other services come from GES, and while ridiculous, are not abnormal. Macworld magazine and their parent company IDG put on a great show - the problem is just that, it's a trade show.

Posted by Paul | Permalink | View/Post Comments (9)

Comments


ZippoPinhead
Fri Dec 16 00:11:37 2005

Unbelievable! Let's start our own show. I'll only charge $500 for internet, that's over half off! What a deal, right?!

Jason Snell
Fri Dec 16 01:52:25 2005

Sadly, I don't think this is a Macworld Expo thing. It's a trade show thing, or more specifically, a "company that's contracted with an exhibition hall to coordinate all the union labor and charge you usurious fees if you order kleenex" sort of thing.

And don't even mention the $100 plate of cookies...

Highway robbery don't do it justice.

Mike
Fri Dec 16 10:34:19 2005

Oh so true.  It is highway robbery, we recently encountered the same thing a PME.

Paul
Fri Dec 16 12:32:02 2005

Oh hell, I got Jason Snell here (also, I'm rhyming). 8)

Jason, I certainly didn't want to give the impression that this was specific to with Macworld/IDG/You 8). Let me be clear - this is endemic to all trade shows, in that same way that all airports have overpriced, crappy food.

The Internet fee listed above comes directly from Moscone, the exhibit hall. GES is merely a contractor hired to run things, and they set their own prices I assume. There may be cheaper contractors, but I doubt it would be much cheaper. So again, this should be read as a condemnation of -all- trade show pricing (at least all that we've seen), with Macworld as an example.

As for PME, I assume that's Portable Media Expo? We were there as well, and it was bad but not as bad. Because that was a smaller show, a first-year show, and in a less desirable location (Ontario, CA, instead of San Francisco), prices were a lot lower, but it was the same type of story.

Drew Grgich
Fri Dec 16 18:50:38 2005

A quick trade show story that further illuminates this tale of woe:

I worked for a computer rental company in the late '90s and we had a trade show in Chicago that we supplied about 120 monitors and PCs for in 1996. The process was normally simple: the day of the trade show, I'd arrive with my van/truck, negotiate for parking rights as close to the delivery area as possible, get out my carts and start delivering.

At this particular trade show, I had pushed my cart into the exposition hall when I was immediately stopped by a man who would not be out of place on 'The Sopranos'. I was informed that in order to deliver my equipment to my customers, I would need to have an escort from the local union. I looked and saw that there was apparently a pool of such gentlemen gathered at the entrance like the taxi line at the airport. I agreed - I had more than a hundred monitors, remember? - and Twitchy Ted (my assigned escort) and I began my rounds.

Things were going well - no small talk as Twitchy was, well, twitchy - until my fourth monitor hookup. ANOTHER union rep - this one in an assigned hard-hat to look official - arrived on the scene to inform me that I'd have to have an electrician - from the union - hook up each monitor. No "civvies" were to plug things in without supervision. I screamed foul and got pretty pissed as I had - again - over a hundred monitors. I was quickly informed that I would need to fill out - you guessed it - 100 work orders. Twitchy just smiled.

I put up enough of a fight that I was brought upstairs by HardHat and Twitchy to an office where I feared a Scorsese-style beating would commence. Luckily, it was just the work order lady who agreed to everything HardHat said and then gave me a waiver form & badge when HardHat left that allowed me to work unhindered and unescorted.

So the moral - you are NOT paying $1095 for internet access. You are probably paying - say, $295 - and the other $800 is going to the union guy who is watching to make sure that the lights on the wireless router stay lit.

Brian
Fri Dec 16 18:51:08 2005

Yup, this is not a MacWorld- or GES-specific thing, it's a tradeshow thing (which is what I think what Paul was alluding to when originally posting). Worked many, many tradeshows across several different industries and the story is the same.

Unionized contractors given monopoly power will do amazing things to your bottom line.

The union aspect is particularly troubling when all you want to do is set up your booth and get out of there - you have to wait for the union folks to deem you worthy of getting your stuff for you (sometimes they'll actively prevent you from carrying a box in from your car!). This is going to sound really awful, but the only thing I've seen work in expediting the process a bit is having attractive female staff at the booth during setup willing to chat them up (if they have food stuffs to offer, all the better).

Paul, you're on the right track in thinking about setting up a "tradeshow kit" to send out for every show to get around the extortion fees. Every company I've worked at has had one - shipping kinda sucks (as does still waiting for the union guys), but it'll save you money (and sanity, given the arguments you can have with the people over whether you ordered something or not).

Looking forward to seeing you at the show!

Bob
Sat Dec 17 13:03:36 2005

For that netoworking cost, you could purchase a Verizon EV-DO card & a year's worth of access.

Matt
Tue Dec 20 08:07:48 2005

Well, at least you're getting something for the money.  I work for a small software company here in the UK making applications for education.  Our biggest show of the year is in London next month and it's costing us $3590 for 80 square feet of carpet and two fabric covered walls.  There's no unions here running the show, so that's $3590 going to the conference organizers.  As such we do all the setup ourselves with our own kit, the only thing we pay for additionally is electrical connections at $120 a throw - if we could run a little gasoline generator on the stand we would!

MWSF seems cheap by comparison, just a pity we don't do any Mac compatible software :-(

Kris
Thu Dec 22 18:34:48 2005

In case anyone was wondering, the error message in the screen shot of the GES website (the bit ending in "SBL-APS-00177") is a message from a Siebel application server.


This post is archived, and commenting has been closed.
Copyright © 2008 Rogue Amoeba Software, LLC. All rights reserved.