Contact Us Directly
If you need personal assistance, or you just want to provide feedback, you can reach our support team via email.Contact Us
Note: We strive for superior responsiveness. Most replies arrive within 24 hours.
Rogue Amoeba's products may be purchased through our store, from anywhere with internet access. The following information may be helpful for purchasers.
When our store detects your location (or when you change the location manually), prices for the items in your cart are adjusted to the local currency. Note that these prices are estimates using recent exchange rates. The actual charge will be in US Dollars, with the exact amount shown.
Our payment processor (Paddle) handles the actual sale of our software, and they are required to collect taxes in various regions around the world. At present, taxes must be collected for the following locales:
Australia - 10% Goods and Services Tax (ID #300009030535)
European Union - Value-Added Tax [Rate varies by country] (Vat Registration #150848114)
India - 15% Value-Added Tax (ID #9917GBR29010OSE)
Japan - 10% Value-Added Tax (ID #3700150086889)
New Zealand - 15% Goods and Services Tax (ID #121-778-679)
Norway - 25% Value-Added Tax (ID #150848114)
Russia - 18% Value-Added Tax (ID #9909463570)
South Africa - 15% Value-Added Tax (ID #4180275986)
South Korea - 10% Value-Added Tax (ID #389-80-00550)
Switzerland - 8% Value-Added Tax (ID #CHE-261.060.618 MWST)
Because tax rates vary around the world, our site lists all prices before tax. The full amount of your purchase, including tax, is always shown before you finalize your purchase.
Institutional purchasers in the United States occasionally request a W-9 form. Because our payment processor (Paddle) is based in the United Kingdom, they provide a W-8BEN-E form. You can download that form below.